Which could actually apply to just about any service we subscribe to these days. Honestly, the value for the hard earned dollar isn’t like gas prices…
It doesn’t keep Going Up.
Got my Cable bill in the email, which surprised me, because you see, I don’t want it by email. I still want the paper version, for a few simple reasons.
- It is more complete
- Delivery is assured
- Not subject to being Altered or Tampered with
- Evidence for disputes.
For example, as convoluted as the Shaw Cable Bill is, at least everything is listed. In the email version, you get a figure, and that is basically about it.
You try to figure out what discounts were applied, credits, etc. Not gonna happen.
Course they do manage to add some advertising of new services, but try to figure out what you are paying for basic cable, or even what kind of cable you are being charged for, from the email version, and well, GOOD LUCK JOE.
Frankly, ever since Shaw purchased some television stations from the bankrupt Global stable, things have gone downhill. Not like they were peachy fine before, but it just seems that they have become way too bid.
Their television stations ( the one’s they took over ) are even worse, than when Global had them. I mean it is one thing to rerun six hours of programming four times, but at least the episodes were strung out.
By that I mean, after two weeks they didn’t start them all over again. Which is what SHAW is doing. But hell, it seems they all are, which includes the one’s Bell took over.
But back to the cable bill.
We’ve decided that as we simply don’t watch all the channels that we get. Even when we have the time, there simply isn’t anything worth watching. If there is, we sure as hell can’t find it.
I want to keep the basics, which it seems aren’t all that much, but then exactly what is the price difference between the basic cable, classic cable (whatever the hell that is) and basic digital.
SHAW keeps harping on how we should use their website, their online help features, to answer our more common questions. Uh huh, like that worked real good.
Take their ‘Ask Amy’ which is an automated bot, that couldn’t answer a simple question like how much does basic cable cost per month. Instead of an answer, I got told to check out a bunch of pages, that simply didn’t have the answer. Oh, and I got a message to really check out their digital packages instead.
On to the Live Assistant. Oh that went real good. No one bothered to answer, after a good 40 minutes of watching a stupid flash icon swirl and disappear then come back. It was worse than when you phone them.
Least then, you can arrange for a call back, but as for the Live Assistance, well forget it. You just hang around while they do whatever they are doing, instead of answering customers.
This is the new age of Conservatism. Business gets all the breaks, gets to raise rates at will, and even gets Government support for further ripping off the consumer, all in the name of Business.
There is zip reason for a price hike of over $10 next month, other than they may need the money to pay for those damn television channels they purchased. Or maybe the Upper Execs need a new Executive Jet or Washroom. Sure isn’t because of increased service to the customer.
I am tired of the tricks, used to scam me out of my money. I work hard for every nickel, so does the wife, and you know, enough is enough.
Like we signed up for their phone service, told it would be $22 a month, after the introductory offer. Now on the bill it shows the charge as $31. They explain that the loyalty discount covers the difference.
Why not simply show the actual price they said it would be?
What is with hiding the price, then using a so called discount for having all three services ( cable, internet, phone ) to explain how we aren’t being screwed.
I don’t buy it, do you?
It is like they actually believe we are that stupid. I mean come on, if you are giving a discount for having all three services, then why try to claim that is also accounting for the lower price of the phone service?
And just exactly what is the other half of that piddly $20 discount for? Does it apply to the Internet, to some channels we get packaged together?
Even the paper bill doesn’t explain it, but at least it is all there, in black and white, unlike the email version.
I like to save trees, but I also don’t want to be screwed without any lube either, which is exactly what SHAW cable is doing. And they will get away with it, and more of it, as they force people to use email to receive their bills.